Privacy Policy

1. Introduction

UK Viral Radar ("we", "us", "our") provides a product-trend discovery service for UK e-commerce sellers and dropshippers. This Privacy Policy explains what information we collect when you use our website and service (the "Service"), how we use it, and the choices you have.

2. Information We Collect

We collect the following types of information:

• Account information: your email address and password (stored securely, never in plain text) when you create an account.
• Usage data: how you interact with the Service - such as pages viewed and features used - to help us understand and improve the product.
• Payment information: limited billing details needed to process your subscription (see Section 5 - Payment Processing).
• Communications: information you provide when you contact us, for example via our Contact page.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate and maintain the Service, including your account and subscription;
• Process payments and manage billing;
• Respond to your questions and support requests;
• Monitor and improve the reliability and performance of the Service;
• Communicate important updates, such as changes to these policies or your subscription.

We do not sell your personal information to third parties.

4. Data Storage

Your account and application data is stored using Supabase, a third-party database and authentication provider. Supabase maintains its own security and privacy practices, and data may be processed on infrastructure operated by Supabase and its sub-processors. We take reasonable technical and organisational measures to protect your data against unauthorised access, loss or misuse.

5. Payment Processing

Subscription payments are processed by Stripe and PayPal, our third-party payment processors. When you subscribe, your card or PayPal account details are provided directly to Stripe or PayPal - we do not receive, process or store your full card number, CVV or other sensitive payment credentials on our own servers. We only receive limited information needed to manage your subscription, such as your subscription status and billing email.

6. Cookies

We use cookies and similar technologies to keep you signed in, remember your preferences, and understand how the Service is used. You can control or disable cookies through your browser settings, though some parts of the Service may not function properly without them.

7. Data Retention & Your Rights

We retain your personal information for as long as your account is active or as needed to provide the Service, comply with our legal obligations, and resolve disputes. You have the right to:

• Access the personal information we hold about you;
• Request correction of inaccurate information;
• Request deletion of your account and associated personal data;
• Object to or restrict certain uses of your data.

To exercise any of these rights, including account deletion, please contact us via our Contact page and we will action your request within a reasonable time.

8. Children's Privacy

The Service is intended for business use by adults and is not directed at children. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will update the "Last updated" date above and, where appropriate, notify you directly.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please get in touch via our Contact page.